No Online Seller likes refunds! especially digital file’s sellers! simply because the items can’t be returned. However, we are responsible to deliver the complete exact product after payment.
When refund is acceptable?
After your payment, you can offer refund. We accept it only when product differ with explanation that mention on product’s page (even there is small different). It is possible that we have mistakes in some pages. So we accept refund easily. Also, we try to have exact explanation about each of products. Really we fell happy when some one report our mistakes.
This is one of reasons that we use PayPal gateway on our site. PayPal have Buyer Protection Policy that improve buyers satisfaction.